The Coach Approach System™ Academy


‘The Coach Approach System™ Academy’ is owned and operated by Pam Griffiths Coach Inc.

1. Access and Use

By accessing and using this site (including registering for our educational programs and coaching services), you are agreeing to our Terms and Conditions of Use. If you do not agree to these terms, please do not use the site. We reserve the right to make changes to them at any time without notice, so regularly check for updates. By using the site, following an update, you are agreeing to the terms of the update.

These terms and conditions are subject to the laws of the Province of Ontario, Canada. The courts of Ontario shall have exclusive jurisdiction over any dispute between Pam Griffiths Coaching Inc. and you (except for any matter involving infringement of the intellectual property rights in the Content, in which case the jurisdiction of the Ontario Courts shall be non-exclusive).

  1. Trademarks, Copyright, and Confidentiality

All information, text, graphics, video, sound clips, software and other material of this website and all manuals, training and coaching materials provided by The Coach Approach System™ Academy (the “Content” that includes all accredited coach training and business development programs) are Copyright © 2020 Pam Griffiths Coaching Inc. All Rights Reserved.  All other trademarks, service marks and logos used in this website are the property of their respective owners.

The Content is protected by Canadian and International Copyright and Trademark laws. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on this website or expressly authorized in writing by Pam Griffiths Coaching Inc. The parts of Content which you are authorized to use with your clients will be clearly marked as such in the relevant sections of the website and program. Strictly on the condition that you keep all Content intact and in the same form as presented on this website (including without limitation all copyright, trade mark and other proprietary notices and all advertisements), you may, using an industry-standard Web browser, download and view the Content solely for your personal, noncommercial use, except as provided in Clause 5 – “License”. You must not use the website, any Services or the Content in any manner or for any purpose which is unlawful or in any manner which violates any right or which is prohibited by the Terms of Use.

Except as provided in Clause 5 – “License”, you agree to hold confidential the coaching and training techniques, forms, methods, processes, concepts and other material embodied in the Content on the website, in the weekly group calls/webinars, and as otherwise delivered by The Coach Approach System™ Academy. This clause survives termination of this agreement for any reason.

Information of any sort shared by you during our live Q&A calls, coaching sessions or during coach training will be kept strictly confidential, and in accordance with the Ethics and Guidelines of the International Coaching Federation (ICF). As will your proprietary information, ideas, plans and trade secrets. Any materials and information provided to you by the Company are confidential and are its proprietary intellectual property; belonging solely and exclusively to the Company and may only be used by you as authorized by the Company. The reproduction, distribution and sale of any such Company materials by anyone but the Company is strictly prohibited.

We respect your privacy and must insist that you respect the privacy of fellow members. By signing below, you agree not to violate the publicity or privacy rights of any Program member. We respect your confidential and proprietary information collectively, (“Confidential Information”) and we expect that you respect the same rights of fellow Program members and of the Company. 

3. License (Coach Training Programs)

On payment of your Fees, The Coach Approach System™ Academy grants you a non-exclusive license (with no right to grant sublicenses) to use our coaching techniques and items strictly for the purposes of providing coaching services to both individuals and groups, including businesses and corporations. You may provide items from The Coach Approach System™ Academy to, and use them with, your clients. However, you may not make them accessible to the general public on your website or through other means unless specifically allowed in the Copyright notice of a particular piece of content.

Any written material reproduced by you which includes any part or all of items from The Coach Approach System™ must include attribution of authorship to The Coach Approach System™ Academy and the applicable Copyright notices and contact information. You may not adapt, abridge, alter or repackage items from The Coach Approach System™ Academy without written permission of Pam Griffiths Coaching Inc.

You may not use items from The Coach Approach System™ Academy or any of the learning content itself or our coaching or training techniques to train coaches. This licence remains in force provided it is not terminated or revoked under Clause 17.

  1. Graduation, Requirements, and Revocation

Payment of the Fees does not guarantee *Graduation (*graduation specifically applies to our ICF accredited coach training that provides students with coach training hours and Continuing Coach Education Units toward earning or maintaining an ICF credential).

To ensure quality training, graduation of our ICF accredited courses is at the sole discretion of The Coach Approach System™ Academy faculty and CAS licensees. You will be required to pass a minimum criteria, including but not limited to a) a number of training and coaching hours, b) a number of weekly group training calls, c) one or more examinations or assessment tests, d) verbal and written feedback from The Coach Approach System™ Academy faculty members, e) participation in online discussion forums, and f) maintain ethical conduct.

The Coach Approach System™ Academy guarantees up to date coach training accreditation by the International Coach Federation. Upon successful completion of The Coach Approach System™ Academy LI & L2 you will have met the minimum 60 hour training requirement toward your application for your ICF coach credential.

Full program completion timeframe ranges from 6 months to 3 years. If you are unsure of the time commitment to complete coach training or business development, you should clarify at time of enrollment to outline the best path for your needs. If you do not meet the graduation requirements as determined by The Coach Approach System™ Academy faculty within your program, you may be eligible at our discretion to extend your training period for an additional fee to be determined by The Coach Approach System™ Academy.

In order for all students to participate in The Coach Approach System™ Academy programs, all payments or fees must be completed through a monthly payment plan or prior to attending their training.

The Coach Approach System™ Academy will provide one certificate upon successful completion and graduation from the program for which the student is enrolled. The certificate will include the name of the student, the certification attained; the date of graduation or attainment, and each certificate will be numbered and recorded. Requests for additional copies of certificates will incur a fee, to be determined by The Coach Approach System™ Academy.

Licensees: Your Graduation Certificate as licensee may at any time be revoked, and you agree to return it to The Coach Approach System™ Academy, if in the opinion of The Coach Approach System™ Academy you do not meet the ethical conduct guidelines set down from time to time by the International Coach Federation, or if you breach any other conditions of this agreement. In the case of your licensee Certificate being revoked, your License to use the Material is also revoked, and your Fees are not refundable.

Access to the online learning platform may also be revoked if we consider your behaviour to breach our terms and conditions and/or the ICF Code of Ethics.

  1. Services for licensees

We will provide distance and online learning for coach training and related educational services (the “Services”), and a “License” to use our coaching techniques and Client Materials, to you for the Fee and according to the commencement and syllabus terms set out on the web pages describing each course. Please reach out to us at for more information on licensing.

  1. Payment of the Fees, and Late Fees

Our terms are payment of the “Fees” as set out on the registration web pages. Payment may be made by credit card (MasterCard, Visa, and AMEX) or PayPal. We reserve the right to suspend or cancel your registration for a course if we have not received payment of the Fees strictly in accordance with the payment schedule you elect. Logins will be suspended 7 days after payment defaults and the full account will become due 30 days after payment defaults.

We also draw your attention to Clauses 17 and 18 of these Terms and Conditions.

If you have paid a deposit for a course, you may elect to defer to a course commencing no later than 1 year from the date of paying your deposit, bearing in mind you will be liable for any Fee increases over that period. If you do not pay your full course Fee within this time, your deposit is not refundable.

If you fail to meet the above and payment is not made The Coach Approach System™ Academy will pursue legal action for the outstanding fee and any legal costs incurred will be paid for by you.

  1. GST/HST and Tax

Fees quoted in Canadian Dollars are inclusive of Goods and Services, Harmonized Sales Tax (“GST/HST”), prescribed by the Government of Canada  (for Canadian residents only), together with any other sales tax, withholding tax, and any other tax or duty imposed on a supply of the Services (apart from any taxes or duties to which The Coach Approach System™ Academy is liable). Programs are payable in USD or CDN dollars.

  1. Additional Costs to You

On payment of the Fees, you are entitled to access the training material (in stages as determined by The Coach Approach System™ Academy), live webinars and face to face workshops.

You will be responsible for all costs including; connection to your Internet Service Provider and the cost of your telephone or Zoom for accountability and coaching calls as well as group training class. These calls may or may not be to destinations outside your country. As well as related travel expenses such as, hotel and meals when attending live face to face training and retreats.

  1. Security

We are committed to protecting the security of our customers’ information as well as the confidentiality of commercial and corporate information within the web server hosting our web site(s) and our internal computer systems.

Please note as well that unencrypted E-mail communications over the Internet are not secure (i.e. private) at this time. We do not encourage anyone to send information which must remain confidential to us using unencrypted E-mail. (We provide a secure web page for sending financial information). We are not liable if you send confidential information to us over the Internet using regular, unencrypted E-mail.

  1. Disclaimer and Limitation of Liability
    a) While we are committed to providing quality training, and we select our web server based on service and reputation, The Coach Approach System™ Academy does not warrant that the functions contained in any Content, the Website or the Services will be uninterrupted or error-free, that any defects will be corrected within a particular time frame, or that the Network or the server which stores and transmits Content to you is free of viruses or any other harmful components,
    b) The Coach Approach System™ Academy will make all reasonable endeavours to ensure you have consistent access to the training material. Beyond this, we do not warrant or make any representation regarding your access to, or the results of your access to, the website (including any related or linked websites) or any Content or the Services in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise as a result of actions or inaction on the part of our host web company,
    c) The coaching methods taught, and coaching provided, as part of the Services are not a substitute for your independent judgement and experience. The Coach Approach System™ Academy does not warrant or guarantee that the coaching methods appearing in the Content, or the coaching provided during your course, will work in any particular circumstances, for you, or for any particular client. You, and your clients, are responsible and liable for the results they and you produce using the coaching methods and techniques,
    d) At stages during the program you may be required to be coached by either a student coach or an experienced coach. You acknowledge you are responsible for your own actions, inaction, and decisions taken as a result of your coaching, and will not hold your coach or The Coach Approach System™ Academy responsible for any results or lack of results as a result of such coaching.

Under no circumstances (including but not limited to any act or omission on the part of The Coach Approach System™ Academy) will The Coach Approach System™ Academy be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website, the Services or any Content. You expressly acknowledge and agree that The Coach Approach System™ Academy does not exert control over users of the website and is not liable either for their opinions or their behaviour including any information and/or advice and any defamatory statements or offensive conduct.

To the fullest extent permitted by law, The Coach Approach System™ Academy’s liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of The Coach Approach System™ Academy to the following:

in the case of Services (including the Content) supplied or offered by The Coach Approach System™ Academy, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and

in the case of goods supplied or offered by The Coach Approach System™ Academy, (a) the replacement of the goods or the supply of equivalent goods, (b) the repair of such goods, (c) the payment of the cost of replacing the goods or acquiring equivalent goods, or (d) the payment of the cost of having the goods repaired.

  1. Legal Disclaimer

The information in our programs, coaching and training sessions, is for personal knowledge and development only and is not intended to be a substitute for professional legal advice and does not constitute a legal opinion or legal advice for any purposes. Coaching is not consulting or therapy. You must not rely on the information on this site or program as a legal opinion or advice and you are urged to do your own research, consult with a qualified legal practitioner and seek expert advice when applicable.

  1. Links

This site may contain links to other websites operated by third parties. These websites may not be under the control of The Coach Approach System™ Academy, and we are not liable for the content of any third party website accessed directly or indirectly through a link. When you click on a link to access a linked site, you acknowledge that The Coach Approach System™ Academy neither endorses nor are affiliated with the linked site and are not responsible for any content that appears on the linked site – unless expressly stated otherwise.

  1. Bad behaviour is not tolerated

Within this website, we will not tolerate the distribution of (by whatever means) content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or that we otherwise deem distasteful or objectionable (at our sole discretion).

You are not permitted to use our chat areas, bulletin boards or E-mail service in any commercial manner. Any commercial solicitation by you of our other uses is prohibited. Guests are solely responsible for the content of their own messages. Violation of this clause may, at the discretion of The Coach Approach System™ Academy, result in suspension or cancellation of your course without refund.

  1. Recording of Weekly Group Training Classes

The training classes are generally recorded. These recordings are used for purposes such as training our trainers and training you. You agree to such recording without us giving you notice, and to us using the recordings for training purposes. We are committed to creating a safe space to enable our coaches to train freely. *See confidentiality

  1. Accuracy and Changes

Facts and information provided by The Coach Approach System™ Academy are believed to be accurate when placed on the website. Product offers, terms, course content and other information provided here are subject to change without notice.

  1. Modification to Services, the Content or the Website

The Coach Approach System™ Academy reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services, the Content or this website (in part or whole) with or without notice. You agree that The Coach Approach System™ Academy shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services, the Content or this website.

  1. Termination

You agree that The Coach Approach System™ Academy may terminate your use of the Services, and remove and discard any Content within the Service, for any reasonable reason, including, without limitation, for lack of use, if The Coach Approach System™ Academy believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions, non-payment of the Fees, or for behaviour or conduct inconsistent with the ethics and standards set down by the International Coach Federation and PGC Inc.

You agree that any termination of your access to the Services the Content or this website under any provision of this Terms and Conditions of Use may be effected without prior notice, and acknowledge and agree that The Coach Approach System™ Academy may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Your Licence to use the Material would be revoked, as would your Graduation Certificate, unless otherwise agreed by The Coach Approach System™ Academy. Further, you agree that The Coach Approach System™ Academy shall not be liable to you or any third-party for any termination of your access to the Services, except as provided in clause 12.

  1. Satisfaction Guarantee

The payment of Fees represents a commitment to your training as a coach.

The Coach Approach System™ Academy has a 30 day refund policy. If you wish to withdraw from the program for any reason(s) such as timing, personal matters, you must inform The Coach Approach System™ Academy via email to within 30 days of your enrollment date. You must have participated in and documented all group calls leading up to that time. In addition, you must have a minimum of 3 documented sessions with your first Peer Coach. Your deposit, less an administrative fee of $500 CDN, will be refunded. No refunds will be considered after 45 days. Our goal is to provide you with the best aligned coaching program and support to help you achieve your goals.

  1. Indemnity, and not an employee or agent.

You agree to indemnify and hold The Coach Approach System™ Academy, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of any item you submit, post to or transmit through the website, your use of the website, the Content and the Services, your violation of these Terms and Conditions, your violation of any rights of another, or your providing, or lack of provision of, coaching services to any third party. This does not affect the consumers’ statutory rights.

You acknowledge and agree that in providing coaching services to any third party, you are not an agent or employee of The Coach Approach System™ Academy.